Support
Help & knowledge base
Setup, maintenance and fixes for your Lakelytics kit — with plain-English steps. Can't find it? A real person is one call or email away.
Getting started
Unboxing, first setup and placement.
Setting up your Lakelytics kit for the first time
A step-by-step first-time setup: place the sensor station, power the gateway, and check readings are flowing to the app.
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Where to place the sensor station and gateway
A quick placement checklist for the sensor station, gateway and aerator — balancing the early-warning spot with solar charging.
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Maintenance
Keeping the sensor clean and the kit healthy.
Troubleshooting
When something stops reporting or acting up.
My sensor station has stopped sending readings
What to check when a sensor station shows offline or stops updating in the app, and how to get it reporting again.
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The gateway is offline / no data in the app
What to do when nothing is updating in the app — the gateway has usually lost power or its internet connection.
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How to reboot the kit (station and gateway)
Safe steps to power-cycle (reboot) the sensor station and the gateway when something isn't responding.
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Low battery or solar charging problems
Why a station's battery runs low and how to fix charging — usually shade, a dirty panel, or a long dull spell.
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Alerts & app
Alerts, thresholds and the dashboard.
Still stuck? Talk to a human.
Our support is UK-based and speaks fisheries, not jargon. If your water is at risk right now, call us.
Monday to Friday, 9am–5pm · Automated low-oxygen alerts run 24/7, every day of the year.